01
Find the correct starting instructions
Open Ledger's website directly and navigate to its setup page. Confirm that the product instructions match your model rather than relying on a random tutorial or an unfamiliar download link.
Your preparation checklist
Four decisions worth making before setup
Searching for Ledger.com/start is often the beginning of a new hardware-wallet journey. Before proceeding, identify your device, locate reliable documentation, and understand which information should always remain private.
02
Understand device verification
Follow the verification steps described in the manufacturer's documentation. Never rely solely on packaging, a website's appearance, or a message from an unknown seller.
03
Prepare a private recovery process
If you create a new wallet, record its recovery phrase exactly as instructed by the device and store it securely offline. Never photograph it, upload it to cloud storage, or share it with another person.
04
Review every transaction
Treat the hardware device as an important verification point. Carefully compare the address, amount, and transaction details shown before approving an operation.
Common questions
Before you continue
Where should I begin?
Use Ledger's published setup instructions at Ledger.com/start and follow the steps intended for your specific device.
Should I trust setup links in messages?
Be cautious with unsolicited links. Open the manufacturer's website directly and verify the domain before downloading software.
Can support ask for my recovery phrase?
No. Never disclose your recovery phrase to support agents or anyone else, regardless of the reason they provide.
What if the instructions seem different?
Stop and check the current manufacturer's documentation for your model instead of following unfamiliar directions.
Continue with reliable resources
Consult the manufacturer's current documentation whenever you need device-specific instructions or troubleshooting information.
Ledger.com/start ↗Ledger Support ↗